Return and Refund Policy

Last updated: [Insert Date]

Thank you for shopping with us. We want you to be satisfied with your purchase and have created the following Return and Refund Policy to explain how returns, refunds, damaged products, and non-returnable items are handled.

This policy applies to purchases made directly through our website.

1. International Fulfillment

We work with a network of local and international suppliers and fulfillment partners.

Depending on the product, available inventory, and the customer’s delivery location, an order may be shipped either:

• Domestically from a fulfillment location within or near the country of purchase; or

• Internationally from one of our suppliers or fulfillment partners.

As a result, products within the same order may occasionally arrive in separate packages or at different times.

2. Return Eligibility

You may request to return an eligible product within 14 days of receiving it.

To begin a return, you must contact us in writing through the Contact Us page on our website. Please include:

• Your full name;

• Your order number;

• The product you wish to return;

• The reason for the return; and

• Photographs of the product, when relevant.

A return request is not approved until you receive written return authorization and return instructions from us.

Please do not send a product to any return address before receiving written approval and instructions. Unauthorized returns may be delayed, rejected, or sent to an incorrect facility.

3. Condition of Returned Products

To qualify for a return and refund, the product must be returned:

• In the same condition in which it was received;

• Unused and unworn;

• Free from damage, stains, scratches, odors, or other signs of use;

• With all original components, accessories, labels, instructions, and packaging, when applicable; and

• In a condition that allows the product to be offered for sale again.

Proof of purchase is required.

Every returned product is carefully inspected after it reaches the approved return location. We reserve the right to reject a return or reduce the refund where a product has been used, damaged, altered, or returned incomplete, except where prohibited by applicable law.

4. Return Addresses

Approved returns may be directed to one of our return locations in the United States or Israel:

United States return location
103 Wickenden Street
Providence, Rhode Island 02903
United States

Israel return location
8 HaShlavim Street
Givatayim
Israel

The appropriate return address will be provided as part of the return authorization. Customers must not independently select a return address.

Returning a product to an address other than the address provided in our written instructions may result in additional costs, processing delays, or the inability to complete the return.

5. Return Shipping Costs

Unless otherwise required by applicable law, the customer is responsible for arranging and initially paying the cost of returning the product.

For an approved return, we will reimburse documented return shipping costs of up to USD $19, or the equivalent amount in the customer’s payment currency.

To receive this reimbursement, the customer must provide:

• A valid shipping receipt or invoice;

• The amount paid for return shipping;

• The name of the shipping carrier; and

• A tracking number or other proof that the return was shipped.

Return shipping reimbursement will not exceed the actual documented shipping cost or USD $19, whichever is lower.

The approved shipping reimbursement will be added to the customer’s product refund.

We recommend using a trackable shipping method. We are not responsible for returned products that are lost, delayed, or damaged before they are received at the approved return location.

If a product was delivered damaged, defective, or materially different from the product ordered, please contact us before returning it. We will provide appropriate instructions and handle reasonable return shipping costs in accordance with applicable law.

6. Inspection and Refund Approval

Once the returned product has been received, we will inspect it.

Within approximately seven business days after receiving the returned product, we will notify the customer whether the return has been approved or rejected.

If approved, the refund will be issued to the original payment method used for the purchase:

• Payments made through PayPal will be refunded through PayPal.

• Payments made by credit or debit card will be refunded to the same card or associated payment account.

• Payments made through another payment service will be refunded through that service whenever technically possible.

After we issue a refund, the customer’s bank, credit card company, PayPal, or payment provider may require additional processing time before the refund appears in the customer’s account. These processing times are outside our control.

Unless otherwise required by applicable law, the refund will cover the approved purchase price paid for the returned product and any approved return shipping reimbursement described in this policy.

Original expedited shipping charges, optional delivery services, customs duties, import taxes, and similar charges are not refundable unless the return results from our error or applicable law requires otherwise.

7. Extended Cancellation Rights Under Israeli Law

Where Israeli consumer protection law applies, certain customers—including eligible persons with disabilities, senior citizens, and new immigrants—may have an extended right to cancel a qualifying distance-selling transaction within four months, subject to the conditions and limitations established by applicable law.

We may request a valid certificate, identification document, or other reasonable evidence confirming eligibility for the extended cancellation period.

This section does not limit any mandatory right available to a customer under Israeli law.

8. Non-Returnable Products

Unless the product is defective, damaged, incorrectly supplied, or applicable law provides otherwise, we do not accept returns of:

• Custom-made, personalized, engraved, or made-to-order products produced according to the customer’s specifications;

• Underwear, intimate apparel, and other hygiene-sensitive products after their sealed packaging has been opened;

• Food, beverages, and other perishable products;

• Medicines and pharmaceutical products;

• Dietary supplements;

• Vitamins;

• Products that have been opened or used and cannot be resold for health, hygiene, or safety reasons;

• Gift cards; and

• Products identified as final sale or non-returnable before purchase, where permitted by law.

Custom-made or personalized products cannot be cancelled once production has begun, except where the product is defective, damaged, materially different from what was ordered, or where applicable law provides otherwise.

9. Damaged, Defective, or Incorrect Products

Customers should inspect their order as soon as it arrives.

If a product is damaged, defective, incomplete, or different from the product ordered, please contact us through the Contact Us page as soon as reasonably possible.

Please provide:

• Your order number;

• A description of the issue;

• Clear photographs or video showing the product, packaging, and shipping label; and

• Any other information reasonably required to review the claim.

We may offer, depending on the circumstances and applicable law:

• A replacement product;

• A full or partial refund;

• Replacement parts; or

• Another appropriate solution.

Do not discard the product or its packaging before receiving instructions from us.

10. Exchanges

We do not guarantee direct exchanges.

Where available, the fastest way to obtain another product, size, or variation may be to return the eligible original product and place a new order after the return has been approved.

Any exchange arrangement must be approved by us in writing in advance.

11. Order Cancellations

Orders begin processing shortly after they are placed.

A cancellation request may be submitted through our Contact Us page, but cancellation cannot be guaranteed after an order has entered production, fulfillment, or shipping.

Custom-made and personalized orders cannot normally be cancelled after production has begun.

If an order has already shipped, the customer may request a return after receiving it, subject to this policy and applicable law.

12. Undeliverable or Refused Packages

Customers are responsible for providing a complete and accurate delivery address.

Where a package is refused, unclaimed, or returned because of an incorrect or incomplete address supplied by the customer, any refund may be reduced by the actual shipping, return, customs, handling, or carrier charges incurred, to the extent permitted by law.

13. Mandatory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace any mandatory consumer rights that cannot legally be waived.

If the consumer protection laws applicable in the customer’s country, state, or territory provide greater rights than those stated in this policy, the mandatory legal requirements will apply.

14. Contact Us

To request a return, report a problem, or ask a question about this policy, please contact us in writing through the Contact Us page on our website.

Please include your full name, order number, and a clear description of your request.