Shipping Policy

Last updated: [Insert Date]

Thank you for shopping with [Store Name]. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

This policy applies to orders placed directly through our website.

1. Order Processing

Orders are generally processed within 1–5 business days after payment has been successfully approved.

Business days do not include:

• Saturdays and Sundays;

• Public holidays;

• Carrier holidays; or

• Days on which our suppliers or fulfillment partners are closed.

Orders placed during weekends, public holidays, promotional periods, or periods of unusually high demand may require additional processing time.

Processing time is separate from shipping and delivery time.

Custom-made, personalized, made-to-order, or specially prepared products may require a longer production period. Any estimated production time will be displayed on the applicable product page or communicated to the customer.

2. Local and International Fulfillment

We work with a network of local and international suppliers, manufacturers, warehouses, and fulfillment partners.

Depending on:

• Product availability;

• Inventory location;

• The customer’s delivery address;

• The product purchased; and

• The most suitable shipping method,

an order may be shipped either:

• Domestically from a fulfillment facility within or near the country of delivery; or

• Internationally from a supplier or fulfillment facility located in another country.

The shipping origin shown on a package does not necessarily represent our business address or an approved return address.

Customers must not return products to the address displayed on a shipping label unless we have specifically authorized that return address in writing.

3. Separate Shipments

Products included in the same order may be stored at different fulfillment locations.

As a result:

• An order may be divided into more than one shipment;

• Products may arrive in separate packages;

• Separate tracking numbers may be provided; and

• Packages may arrive on different dates.

Receiving only part of an order does not necessarily mean that the remaining products are missing.

Customers should review all available tracking information before contacting us about an incomplete delivery.

4. Shipping Destinations

We currently ship to eligible addresses in:

• The United States;

• Israel; and

• Other international destinations made available at checkout.

Shipping availability may depend on the product, destination, local regulations, carrier availability, and fulfillment restrictions.

We reserve the right to decline or cancel an order where:

• Shipping is unavailable to the destination;

• The product cannot legally be shipped or imported;

• The address is incomplete or invalid;

• Carrier services are unavailable;

• Shipping costs are commercially unreasonable; or

• Fulfillment is prevented by circumstances beyond our reasonable control.

If an order is cancelled for one of these reasons, the customer will receive a refund for the cancelled portion of the order.

5. Shipping Costs

Shipping costs are calculated and displayed at checkout unless a product or promotion includes free shipping.

Shipping charges may be based on:

• The delivery destination;

• Package weight and dimensions;

• Product type;

• Shipping method;

• Fulfillment location;

• Carrier rates; and

• Current promotional offers.

Shipping charges are subject to change before an order is completed.

Once an order has been accepted, we will not increase the shipping charge unless the customer requests a change that creates an additional cost.

6. Free Shipping Offers

From time to time, we may offer free or discounted shipping.

Such offers may be subject to:

• A minimum order amount;

• Specific products;

• Certain countries or regions;

• A promotional code;

• A limited promotional period; or

• Other conditions displayed on the website.

Free shipping generally applies to the standard shipping method selected by us.

Additional charges may apply if the customer requests expedited, premium, or special delivery services.

7. Estimated Delivery Times

Estimated delivery times vary depending on the destination, product, fulfillment location, and shipping method.

Typical estimated delivery times after processing are:

United States

• Local or domestic fulfillment: approximately 3–10 business days

• International fulfillment: approximately 7–25 business days

Israel

• Local fulfillment: approximately 2–10 business days

• International fulfillment: approximately 7–30 business days

Other International Destinations

• Approximately 10–35 business days

These timeframes are estimates only and are not guaranteed delivery dates.

Delivery may occasionally take longer due to circumstances outside our reasonable control.

8. Delivery Delays

Delivery may be delayed by circumstances including:

• Customs inspections;

• Carrier disruptions;

• Severe weather;

• Public holidays;

• High seasonal demand;

• Incorrect or incomplete addresses;

• Security inspections;

• Local delivery disruptions;

• International transportation delays;

• Strikes;

• Government restrictions;

• Natural disasters;

• Regional conflicts;

• Supplier delays; or

• Other events beyond our reasonable control.

We are not responsible for reasonable delays caused by carriers, customs authorities, government agencies, or other circumstances outside our control.

However, we will make reasonable efforts to assist customers in locating delayed shipments.

9. Tracking Information

Where tracking is available, the customer will receive tracking details by email, text message, through the customer account, or through another communication method provided during checkout.

Tracking information may take 2–7 business days to become active after the order has been processed.

For international shipments, tracking information may not update continuously while the package is moving between countries.

A temporary lack of tracking updates does not necessarily mean that the package is lost.

Where an order is divided into several shipments, the customer may receive more than one tracking number.

10. Customer Responsibility for Delivery Information

Customers are responsible for providing a complete and accurate delivery address.

Before completing an order, customers must verify:

• Full recipient name;

• Street name and number;

• Apartment, unit, suite, or building number;

• City;

• State, province, or district;

• Postal or ZIP code;

• Country;

• Telephone number; and

• Any necessary delivery instructions.

We are not responsible for delivery delays, failed deliveries, returned packages, or lost packages resulting from incorrect, incomplete, or outdated information supplied by the customer.

Customers should contact us immediately after placing an order if an address correction is required.

We cannot guarantee that an address can be changed after the order has entered processing, production, fulfillment, or shipping.

11. Address Changes

Address change requests must be submitted through the Contact Us page as soon as possible.

An address change is not confirmed until we approve it in writing.

If the order has already been processed or shipped, we may not be able to update the delivery address.

The customer may be responsible for additional carrier, redirection, return, or reshipping costs caused by an address change requested after processing has begun.

12. Delivery to Apartments, Offices, and Shared Locations

Customers ordering delivery to:

• Apartment buildings;

• Offices;

• Hotels;

• Dormitories;

• Shared buildings;

• Mailrooms;

• Reception desks;

• Parcel lockers; or

• Other shared locations

are responsible for ensuring that the location can safely receive the package.

A package may be considered delivered when it has been accepted by:

• A receptionist;

• Building manager;

• Mailroom employee;

• Household member;

• Doorman;

• Concierge;

• Authorized person; or

• Another person normally permitted to receive deliveries at the address.

13. Delivery Confirmation

Where carrier tracking shows that a package was delivered to the delivery address, mailbox, reception area, parcel locker, collection point, or authorized recipient, the order may be considered delivered.

If a package is marked as delivered but cannot be located, the customer should first:

• Check the mailbox, entrance, porch, reception area, and parcel locker;

• Ask household members, neighbors, building staff, or reception personnel;

• Review the delivery confirmation and tracking details; and

• Contact the local delivery carrier.

The customer should then contact us promptly if the package still cannot be located.

We may request supporting information before opening an investigation with the carrier.

14. Lost Packages

A package will not automatically be considered lost merely because delivery is delayed or tracking has temporarily stopped updating.

Where a shipment appears to be significantly overdue, customers should contact us through the Contact Us page and provide:

• Full name;

• Order number;

• Delivery address; and

• Tracking number, where available.

We may contact the supplier, fulfillment partner, or shipping carrier to investigate.

Depending on the result of the investigation and applicable law, we may offer:

• A replacement;

• A refund;

• Store credit; or

• Another reasonable solution.

We are not responsible for packages lost because the customer provided an incorrect address or failed to collect a package from a carrier or collection point within the required period.

15. Damaged Packages

Customers should inspect packages and products as soon as they are delivered.

If a package or product arrives damaged, the customer should contact us as soon as reasonably possible and provide:

• The order number;

• A description of the damage;

• Clear photographs of the product;

• Photographs of the external packaging;

• Photographs of the shipping label; and

• A video, where reasonably requested.

Customers should retain the product and all packaging until we provide further instructions.

Damaged or defective product claims are handled in accordance with our Return and Refund Policy and applicable law.

16. Incorrect or Missing Products

If an order contains an incorrect product or appears to be missing a product, the customer should contact us through the Contact Us page.

Before submitting a claim, customers should confirm whether the order was divided into separate shipments.

We may request:

• Photographs of all products received;

• Photographs of the package;

• The shipping label;

• Packaging materials;

• The packing slip, where included; and

• Additional information reasonably required to review the claim.

17. Customs Duties, Import Taxes, and Additional Charges

International orders may be subject to:

• Customs duties;

• Import taxes;

• Value-added tax;

• Brokerage fees;

• Clearance fees;

• Storage fees;

• Processing charges; or

• Other charges imposed by government authorities or delivery companies.

Unless expressly stated at checkout or required by applicable law, such charges are not included in the product price or shipping charge.

The customer is responsible for paying applicable import duties, taxes, and customs charges.

We do not control these charges and cannot predict their amount.

Customers are responsible for confirming that ordered products can legally be imported into their country.

18. Customs Delays

International packages may be inspected or delayed by customs authorities.

Customs processing times vary and are outside our control.

We are not responsible for delays caused by:

• Customs inspections;

• Requests for additional documents;

• Import restrictions;

• Unpaid duties or taxes;

• Government procedures; or

• Local customs regulations.

Customers are responsible for responding promptly to requests from customs authorities or delivery companies.

19. Refused, Unclaimed, and Undeliverable Packages

A package may be returned to the sender or fulfillment location if:

• The address is incorrect or incomplete;

• The recipient refuses delivery;

• The recipient does not collect the package;

• Customs charges are not paid;

• The carrier cannot access the delivery location;

• Delivery attempts are unsuccessful; or

• The carrier’s holding period expires.

Where a package is returned for one of these reasons, we may deduct the actual shipping, return, customs, handling, storage, or carrier costs incurred from any refund, to the extent permitted by law.

Original shipping charges may not be refundable.

If the customer requests reshipment, the customer may be required to pay the additional shipping costs before the package is sent again.

20. Delivery Attempts

Shipping carriers may make one or more delivery attempts.

If delivery is unsuccessful, the package may be:

• Left at a collection point;

• Sent to a parcel locker;

• Held at a local delivery facility;

• Redirected to another approved location; or

• Returned to the sender.

Customers are responsible for monitoring tracking updates and collecting packages within the carrier’s permitted collection period.

21. Signature Requirements

Certain orders may require a signature upon delivery because of:

• Product value;

• Destination;

• Carrier requirements;

• Fraud prevention measures; or

• The nature of the product.

Customers are responsible for ensuring that an authorized person is available to accept delivery.

We may not be able to remove a signature requirement after an order has shipped.

22. Shipping Restrictions

Certain products may be unavailable for delivery to specific countries, states, regions, territories, or addresses.

Restrictions may apply because of:

• Import laws;

• Safety regulations;

• Product ingredients;

• Product size or weight;

• Carrier limitations;

• Remote-area restrictions;

• Supplier restrictions; or

• Local regulations.

We reserve the right to cancel a restricted shipment and issue an appropriate refund.

23. PO Boxes and Military Addresses

Delivery to PO boxes, APO, FPO, DPO, or similar military addresses may not be available for every product or carrier.

Where such an address is accepted at checkout, delivery times may be longer than standard estimates.

We may contact the customer to request an alternative physical address if the selected shipping method cannot serve the supplied address.

24. Remote-Area Delivery

Additional time or fees may apply to remote, rural, offshore, or difficult-to-access delivery locations.

Where an additional carrier fee is required after the order has been placed, we may contact the customer before proceeding.

The customer may choose to:

• Pay the additional shipping fee;

• Provide another eligible address; or

• Cancel the affected order for a refund.

25. Order Cancellations

Orders begin processing shortly after they are placed.

Customers may request cancellation through the Contact Us page, but cancellation cannot be guaranteed after the order has entered:

• Production;

• Processing;

• Fulfillment;

• Packaging; or

• Shipping.

Custom-made or personalized products may not be cancelled after production has begun, except where applicable law provides otherwise.

If an order has already shipped, the customer may request a return after receiving it, subject to our Return and Refund Policy.

26. Risk of Loss and Mandatory Consumer Rights

Responsibility for the shipment will be determined in accordance with applicable consumer protection law.

Nothing in this policy is intended to transfer risk to the customer earlier than permitted by law or to exclude liability that cannot legally be excluded.

Where applicable law provides greater protection to the customer, the mandatory legal requirements will apply.

27. Return Shipping

This Shipping Policy applies to the delivery of purchases to customers.

Returns must be handled in accordance with our separate Return and Refund Policy.

Customers must contact us and receive written return authorization before shipping a product back.

Products must not be returned to:

• The original shipping location;

• The supplier shown on the package;

• A warehouse address;

• The address printed on the shipping label; or

• Any other address

unless that address was specifically provided in our written return instructions.

28. Events Beyond Our Control

We are not responsible for delays or inability to deliver caused by events beyond our reasonable control, including:

• Natural disasters;

• War;

• Terrorism;

• Regional conflict;

• Civil unrest;

• Epidemics or pandemics;

• Government action;

• Customs restrictions;

• Border closures;

• Carrier interruptions;

• Labor disputes;

• Cyberattacks;

• Transportation disruption;

• Power outages;

• Supplier failures; or

• Severe weather.

We will make reasonable efforts to minimize disruption and provide relevant updates where possible.

29. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in:

• Shipping services;

• Fulfillment locations;

• Carrier arrangements;

• Delivery estimates;

• Legal requirements;

• Customs procedures; or

• Business operations.

The updated version will be published on this page with a revised “Last updated” date.

Changes will not retroactively reduce mandatory rights relating to an order already placed.

30. Contact Us

For questions about shipping, tracking, delays, damaged packages, or delivery issues, please contact us in writing through the Contact Us page on our website.

Please include:

• Your full name;

• Order number;

• Email address used for the order;

• Delivery address;

• Tracking number, where available; and

• A clear description of the issue.

Business or Store Name: [Insert Business Name]
Website: [Insert Website Address]
Customer Service Email: [Insert Email Address]
Business Address: 8 HaShlavim Street, Givatayim, Israel

The following address may be used only for approved returns when specifically provided in our written return instructions:

103 Wickenden Street
Providence, Rhode Island 02903
United States

Customers must not send returns to either address without prior written authorization.