Terms of service

Terms of Service

Last updated: [Insert Date]

1. Overview

This website is operated by [Business or Store Name]. Throughout the website, the terms “we,” “us,” and “our” refer to [Business or Store Name].

We offer this website, including all information, tools, products, and services available through it, to you conditioned upon your acceptance of these Terms of Service and all other policies referenced on the website.

By visiting our website, creating an account, placing an order, purchasing a product, or otherwise using any part of the website, you agree to be bound by these Terms of Service.

If you do not agree to these Terms of Service, you must not use the website or purchase products through it.

These Terms apply to all website users, including visitors, customers, browsers, vendors, and contributors of content.

2. Online Store Terms

By using this website, you confirm that:

  • You are at least the age of legal majority in your country, state, or place of residence; or

  • You are using the website with the consent and supervision of a parent or legal guardian.

You may not use our products or website for any unlawful, unauthorized, fraudulent, or abusive purpose.

You must not:

  • Violate any applicable law or regulation;

  • Infringe our rights or the rights of another person;

  • Introduce malware, viruses, harmful code, or automated attacks;

  • Attempt to gain unauthorized access to the website or its systems;

  • Use automated tools to copy, scrape, monitor, or extract website content without permission;

  • Submit false, misleading, or fraudulent information; or

  • Interfere with the operation or security of the website.

A violation of these Terms may result in the immediate suspension or termination of your access to the website.

3. Products and Services

We make reasonable efforts to present product descriptions, images, specifications, measurements, materials, and colors as accurately as possible.

However:

  • Colors may appear differently depending on your screen and device settings;

  • Measurements may vary slightly;

  • Product packaging may differ from images displayed on the website;

  • Minor variations may occur between production batches;

  • Handmade and custom-made products may contain natural or manufacturing variations; and

  • Product information supplied by manufacturers or fulfillment partners may occasionally change.

Such reasonable differences do not necessarily constitute a defect.

We reserve the right, without prior notice, to:

  • Modify or discontinue a product;

  • Limit product availability;

  • Limit quantities available to any customer, household, geographic area, or jurisdiction;

  • Correct product descriptions or specifications; and

  • Refuse to offer or ship a product to a location where doing so would be unlawful, restricted, commercially unreasonable, or operationally unavailable.

All offers are subject to availability.

4. International Suppliers and Fulfillment

We work with a network of local and international suppliers, manufacturers, warehouses, and fulfillment partners.

Depending on product availability and the customer’s delivery location, an order may be shipped:

  • From a local or regional fulfillment facility within or near the customer’s country; or

  • Internationally from a supplier or fulfillment facility located in another country.

Products in the same order may be processed separately and may arrive in different packages or on different dates.

The shipping origin shown on a package does not necessarily represent our business location, registered address, or return address.

Customers must not return products to the address shown on a shipping label unless we have specifically authorized that address in writing.

5. Orders and Acceptance

Submitting an order does not automatically mean that we have accepted it.

After an order is placed, you may receive an automated confirmation acknowledging that we received your order. This confirmation does not constitute final acceptance of the order.

An order is accepted when:

  • We confirm that the order has entered processing or fulfillment;

  • The product is shipped; or

  • We otherwise confirm acceptance in writing.

We reserve the right to reject or cancel an order for reasons including:

  • Product unavailability;

  • Incorrect pricing or product information;

  • Suspected fraud or unauthorized payment;

  • Shipping restrictions;

  • Errors in the customer’s information;

  • Unusually large quantities;

  • Suspected resale or commercial misuse;

  • Violation of these Terms; or

  • Any other lawful and reasonable business reason.

If we cancel an order after receiving payment, we will refund the amount collected for the cancelled portion of the order to the original payment method.

6. Customer Information

You agree to provide accurate, complete, and current information when placing an order.

You are responsible for reviewing and confirming:

  • Your full name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Shipping address;

  • Apartment, unit, or building information;

  • Postal or ZIP code; and

  • Any delivery instructions.

We are not responsible for delays, failed deliveries, losses, or additional expenses resulting from inaccurate, incomplete, or outdated information supplied by the customer.

You must promptly contact us if you notice an error in your order information. We cannot guarantee that changes can be made once processing or fulfillment has begun.

7. Prices and Currency

Product prices are displayed in the currency selected or shown on the website.

Where currency conversion is offered, displayed conversions may be estimates. The final amount charged may be affected by:

  • The exchange rate used by the payment provider;

  • Credit card or bank conversion rates;

  • International transaction fees; or

  • Other charges imposed by the customer’s financial institution.

We do not control fees charged independently by banks, card issuers, PayPal, payment providers, or currency conversion services.

Prices may change without prior notice. However, unless an obvious error has occurred, a price change will not affect an order already accepted by us.

Where required by applicable law, prices will include taxes that must be included in the displayed consumer price. Other taxes, import charges, or government fees may be calculated separately where legally permitted.

8. Pricing and Information Errors

We attempt to ensure that prices, discounts, promotions, product descriptions, shipping charges, and availability information are accurate.

However, errors may occasionally occur.

We reserve the right to correct errors, inaccuracies, or omissions and to modify or cancel an affected order, including after an order has been submitted.

If an order is affected by a material pricing or product information error, we may:

  • Contact you and offer the opportunity to proceed under the corrected terms; or

  • Cancel the affected order and issue a refund.

Nothing in this section limits rights that cannot be excluded under applicable consumer law.

9. Payments

Payment must be completed using one of the payment methods offered at checkout.

Available payment methods may include:

  • Credit or debit cards;

  • PayPal;

  • Digital wallets;

  • Shopify-supported payment services; or

  • Other payment methods displayed at checkout.

Payment processing may be carried out by independent third-party payment providers. Your use of those services may also be subject to their terms and privacy policies.

You confirm that:

  • You are authorized to use the selected payment method;

  • The payment information provided is accurate;

  • The transaction is not fraudulent or unlawful; and

  • Sufficient funds or credit are available to complete the purchase.

We do not receive or store complete credit card numbers where payment is processed directly by an authorized payment provider.

10. Fraud Prevention and Verification

To protect customers and our business, we may use fraud detection and payment verification tools.

We may request additional information to verify:

  • The customer’s identity;

  • The billing or shipping address;

  • Authorization to use a payment method; or

  • The legitimacy of an order.

We may place an order on hold or cancel it if the requested verification is not provided or if we reasonably suspect unauthorized, deceptive, fraudulent, or unlawful activity.

11. Shipping and Delivery

Shipping estimates are provided for convenience and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

  • Carrier delays;

  • Customs processing;

  • International transportation;

  • Weather;

  • Holidays;

  • Local delivery disruptions;

  • Incorrect addresses;

  • Security inspections;

  • Strikes;

  • Natural disasters;

  • Government restrictions;

  • Supplier delays; or

  • Other events beyond our control.

Shipping and delivery are governed by our separate Shipping Policy, which forms part of these Terms.

The customer is responsible for monitoring tracking information and making reasonable arrangements to receive the package.

12. Customs Duties, Taxes, and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, processing charges, or other government charges.

Unless expressly stated at checkout or required by applicable law, these charges are not included in the product or shipping price and are the customer’s responsibility.

We cannot control or predict charges imposed by customs authorities, delivery companies, or government agencies.

Customers are responsible for ensuring that ordered products can lawfully be imported into and used in their destination country.

If a package is refused, abandoned, or returned because the customer did not pay applicable import charges, any refund may be reduced by the actual shipping, return, customs, handling, or carrier costs incurred, to the extent permitted by law.

13. Returns, Cancellations, and Refunds

Returns, cancellations, exchanges, damaged product claims, and refunds are governed by our separate Return and Refund Policy, which forms part of these Terms.

Before completing a purchase, customers should review the Return and Refund Policy carefully.

No provision of these Terms or our Return and Refund Policy limits any mandatory consumer right that cannot legally be waived.

14. Custom-Made and Personalized Products

Certain products may be produced, personalized, engraved, printed, assembled, or otherwise prepared according to a customer’s individual request or specifications.

Customers are responsible for carefully reviewing all submitted:

  • Names;

  • Text;

  • Dates;

  • Sizes;

  • Measurements;

  • Images;

  • Colors;

  • Designs;

  • Spellings; and

  • Other customization instructions.

We are not responsible for mistakes contained in customization information submitted or approved by the customer.

Once production has begun, a customized or made-to-order product may not be changed, cancelled, returned, or refunded, except where:

  • The product is defective;

  • The product is damaged;

  • The product is materially different from the approved order; or

  • Applicable law provides otherwise.

By providing text, images, logos, artwork, or other materials for customization, you confirm that you have the legal right to use those materials and authorize us and our production partners to reproduce them solely for fulfilling your order.

15. Prohibited Products and Uses

You may not use the website or its products:

  • For illegal activities;

  • To infringe intellectual property rights;

  • To harass, abuse, threaten, discriminate against, or harm another person;

  • To submit deceptive or fraudulent information;

  • To distribute malware or harmful code;

  • To collect personal information unlawfully;

  • To engage in spam, phishing, scraping, or automated exploitation;

  • To bypass website security features;

  • To interfere with the operation of the website; or

  • For any purpose prohibited by applicable law.

We reserve the right to terminate access or cancel orders associated with prohibited conduct.

16. Intellectual Property

Unless otherwise stated, all materials appearing on the website are owned by or licensed to us, including:

  • Business and store names;

  • Logos;

  • Product photographs;

  • Graphics;

  • Illustrations;

  • Videos;

  • Designs;

  • Website layouts;

  • Product descriptions;

  • Written content;

  • Icons;

  • Software;

  • Trademarks; and

  • Other creative materials.

These materials are protected by applicable intellectual property laws.

You may view and use the website for personal, non-commercial shopping purposes.

You may not, without prior written permission:

  • Copy;

  • Reproduce;

  • Republish;

  • Sell;

  • License;

  • Modify;

  • Distribute;

  • Display commercially;

  • Create derivative works from;

  • Scrape; or

  • Exploit any website content.

Third-party names, logos, trademarks, and product names remain the property of their respective owners.

17. Customer Reviews and Submitted Content

If you submit a review, photograph, video, comment, suggestion, testimonial, or other content to us, you confirm that:

  • The content is accurate and based on your genuine experience;

  • You own the content or have permission to use it;

  • The content does not infringe another person’s rights;

  • The content is not unlawful, abusive, defamatory, threatening, obscene, discriminatory, fraudulent, or misleading; and

  • The content does not contain malware, spam, or unauthorized advertising.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, translate, and display submitted content for operating and promoting our business, subject to applicable law and our Privacy Policy.

We may remove or decline to publish content at our discretion, particularly when it violates these Terms.

We are not required to compensate you for submitted content unless agreed in writing.

18. Third-Party Tools and Services

The website may provide access to third-party tools, integrations, payment services, applications, tracking services, social networks, or other services.

We may not monitor or control these third-party services.

Your use of third-party services is at your own discretion and may be subject to the third party’s own terms, fees, and privacy policies.

To the extent permitted by law, we are not responsible for the availability, performance, content, security, acts, omissions, or policies of independent third-party services.

19. Third-Party Links

The website may contain links to websites that are not owned or operated by us.

Third-party links are provided for convenience and do not necessarily constitute endorsement.

We are not responsible for:

  • Third-party website content;

  • Products or services offered by third parties;

  • Privacy or data practices;

  • Security;

  • Accuracy; or

  • Transactions conducted through third-party websites.

Customers should review the applicable policies of any third-party website before using it or making a purchase.

20. Privacy and Personal Information

The collection, use, storage, and disclosure of personal information through the website are governed by our Privacy Policy.

By using the website, you acknowledge that information may be processed by service providers necessary to operate the store, process payments, fulfill orders, provide customer service, prevent fraud, and deliver website functionality.

21. Website Accounts

Where customer accounts are available, you are responsible for:

  • Maintaining the confidentiality of your login details;

  • Using a strong password;

  • Restricting access to your device and account; and

  • Notifying us promptly of suspected unauthorized access.

You are responsible for activity conducted through your account unless applicable law provides otherwise.

We may suspend or close accounts that are used fraudulently, unlawfully, or in violation of these Terms.

22. Optional Communications and Marketing

Where permitted by law, you may choose to receive promotional emails, text messages, or other marketing communications.

You may unsubscribe using the method provided in the communication.

Unsubscribing from marketing communications does not prevent us from sending transactional communications relating to:

  • Orders;

  • Payments;

  • Shipping;

  • Returns;

  • Security;

  • Account administration; or

  • Customer service.

23. Disclaimer of Warranties

We make reasonable efforts to operate the website accurately and securely.

However, to the maximum extent permitted by law, we do not guarantee that:

  • The website will always be available;

  • Access will be uninterrupted or error-free;

  • All information will always be complete or current;

  • Every technical error will be immediately corrected; or

  • The website will be free from all harmful components or unauthorized interference.

Products are provided with any warranties required by applicable law and any express warranty specifically stated on the applicable product page.

Nothing in these Terms excludes statutory warranties or consumer guarantees that cannot legally be excluded.

24. Limitation of Liability

To the maximum extent permitted by applicable law, we and our owners, employees, agents, contractors, service providers, suppliers, fulfillment partners, and licensors will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the website or purchase of a product.

This may include, where legally permitted:

  • Loss of profits;

  • Loss of revenue;

  • Loss of business opportunities;

  • Loss of data;

  • Business interruption; or

  • Other indirect economic loss.

Where liability cannot be excluded but may legally be limited, our total liability arising from a particular order will not exceed the total amount paid for the affected product.

These limitations do not apply where liability cannot lawfully be excluded or limited, including liability for fraud, intentional misconduct, or any mandatory consumer right.

25. Indemnification

To the extent permitted by law, you agree to indemnify and hold us harmless from third-party claims, liabilities, damages, and reasonable expenses arising directly from:

  • Your unlawful use of the website;

  • Your material violation of these Terms;

  • Your infringement of another person’s intellectual property or legal rights;

  • Materials you provide for customization without proper authorization; or

  • Fraudulent or intentionally harmful conduct.

This section does not require a consumer to indemnify us for our own negligence, breach of contract, unlawful conduct, or violation of mandatory consumer rights.

26. Events Beyond Our Control

We are not responsible for delay or failure caused by events beyond our reasonable control, including:

  • Natural disasters;

  • War;

  • Terrorism;

  • Civil unrest;

  • Epidemics or pandemics;

  • Government action;

  • Customs restrictions;

  • Carrier interruptions;

  • Labor disputes;

  • Internet or telecommunications failures;

  • Cyberattacks;

  • Power outages;

  • Supplier failures;

  • Transportation disruption; or

  • Severe weather.

We will make reasonable efforts to minimize the impact of such events.

27. Suspension and Termination

We may suspend or terminate access to the website if we reasonably believe that a user has:

  • Violated these Terms;

  • Engaged in fraud or abuse;

  • Threatened website security;

  • Used the website unlawfully; or

  • Harmed us, another customer, or a third party.

Termination does not affect rights and obligations that arose before termination.

Sections that by their nature should continue after termination—including intellectual property, liability, indemnification, payment obligations, and dispute provisions—will remain effective.

28. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

  • Our business;

  • Products or services;

  • Website functionality;

  • Payment or fulfillment arrangements;

  • Legal requirements; or

  • Operational practices.

The updated version will be posted on this page with a revised “Last updated” date.

Changes will apply from the date they are published unless otherwise stated or required by law.

Material changes will not retroactively reduce rights relating to orders already completed, except where required by law or agreed by the customer.

29. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or removed to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

30. No Waiver

Our failure or delay in enforcing a provision of these Terms does not waive our right to enforce that provision later.

A waiver is valid only if made expressly in writing.

31. Entire Agreement

These Terms, together with the policies referenced in them, constitute the agreement between you and us regarding use of the website and purchases made through it.

The policies incorporated into these Terms include:

  • Return and Refund Policy;

  • Shipping Policy;

  • Privacy Policy; and

  • Any product-specific conditions displayed before purchase.

If a conflict exists, mandatory consumer law will prevail. Otherwise, the more specific product or policy provision will apply to the relevant matter.

32. Governing Law and Jurisdiction

These Terms and any transaction made through the website will be governed by the laws of the State of Israel, without regard to conflict-of-law principles.

Subject to any mandatory consumer rights concerning jurisdiction, disputes will be submitted to the competent courts located in the Tel Aviv District, Israel.

Nothing in this section prevents a customer from relying on mandatory protections or bringing a claim in another court where applicable consumer law grants that right.

33. Israeli Consumer Rights

Where Israeli consumer protection law applies, customers are entitled to the mandatory rights provided under Israeli law, including applicable rights relating to:

  • Distance-selling transactions;

  • Disclosure of material transaction information;

  • Cancellation of eligible transactions;

  • Refunds;

  • Defective or misrepresented products; and

  • Extended cancellation periods for eligible consumers.

Nothing in these Terms is intended to waive or restrict rights that cannot legally be waived.

34. United States Customers

Customers located in the United States may have rights under applicable federal and state consumer protection laws.

Nothing in these Terms is intended to exclude or restrict a right, remedy, warranty, or protection that cannot legally be excluded under applicable federal or state law.

35. Contact Information

Questions regarding these Terms of Service may be submitted through the Contact Us page on our website or by using the following contact details:

Business or Store Name: [Insert Legal Business Name]
Website: [Insert Website Address]
Email: [Insert Customer Service Email]
Business Address: 8 HaShlavim Street, Givatayim, Israel
United States Return Location: 103 Wickenden Street, Providence, Rhode Island 02903, United States

The United States return location is provided for authorized product returns and does not necessarily constitute our registered business office or legal address.

Returns must not be sent to either address without prior written authorization and return instructions.